Several years ago, I wrote a guide to Cathay Pacific’s frequent flyer programme, which was previously called the Marco Polo Club. However, amidst the COVID-19 pandemic, Cathay Pacific’s has attempted to reposition itself as a “lifestyle brand”, with a new loyalty programme named “Cathay” linking the company’s foray into various Marco Polo Club is the loyalty programme of Cathay Pacific and Cathay Dragon. It rewards our most valuable customers with benefits and services that enhance their travel experience. With a complimentary membership, you will enjoy greater personal recognition, exclusive privileges and special benefits with our partners. Effective 8 December 2017, all Marco Polo Club members will earn more club points on Cathay Pacific and Cathay Dragon flights across all distance zones in selected fare classes. In addition, the annual requirement for Green members will be reduced from 100 to 20 club points. With these enhancements, all members will find it easier to reach
by calling Marco Polo Club Service Centre. Contact our Marco Polo Club Service Centre to claim Lounge Pass for your Redemption Group member from 3 months to 90 minutes before the passenger’s flight departure. After the successful submission of your claim, Marco Polo Club Service Centre will confirm the lounge pass with you by phone or email.
Worldwide toll-free *. Green/ Silver/ Gold: +800 2747 5500. Diamond: +800 2747 3888. 24 hours a day, 7 days a week. * Depending on your service provider, rates may apply when calling from a mobile phone. If you booked through a travel agent, please contact your agency directly to make changes. If you booked through cathaypacific.com, changes can be done through Manage booking. If you have booked a changeable ticket directly with Cathay Pacific reservations office, please call us at the above number.
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Wednesday, September 30, 2015 — Cathay Pacific Airways today announced that it will be making changes to its Marco Polo Club loyalty programme to reflect the evolving travel needs of its most loyal customers. The airline aims to enhance the overall membership experience through more effective recognition of the contribution made by individual
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    • cathay pacific marco polo hotline