A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new
Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees. Ability to communicate solutions to customers in ways they can understand and implement. 4. Bilingual Customer Service Representative Job Description.
Ultimately, the salary for a Customer Service Representative at Alorica is determined by a combination of these factors. Median Annual Salary: $32,934 ($15.83/hour) Top 10% Annual Salary: $38,500 ($18.51/hour) Alorica Customer Service Representative Job Requirements. Alorica is looking for a Customer Service Representative to join their team. Customer Service Representative Job Description. Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer service position. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow.
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to
Responsibilities: CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
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    • customer service representative job description